Practicus Privacy Policy

This Privacy Policy explains how Practicus (“Practicus,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your information when you use our mobile application, website, products, and services (collectively, the “Service”).

By using Practicus, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect information to provide, personalize, improve, and secure the Service.

1.1 Account Information

When you create an account or sign in, we may collect:

• Email address
• Name or display name
• Login provider information, such as Apple or Google sign-in ID
• Profile image or selected avatar
• Account creation date
• Subscription or plan status

If you use Sign in with Apple and choose to hide your email, Apple may provide us with a private relay email address instead of your real email address.

1.2 Learning Profile Information

During onboarding or while using the app, we may collect information such as:

• English level
• Native language
• Learning goals
• Daily goal preferences
• Interests
• Correction preferences
• Selected AI coach, avatar, or learning path

1.3 Usage and Progress Data

We may collect app usage and learning progress data, including:

• Practice time
• XP and level progress
• Streaks
• Completed lessons or activities
• Conversations completed
• Reading and discussion activity
• Roleplay activity
• Free usage limits and remaining practice time
• App screens visited and feature usage

1.4 Voice, Text, and Conversation Data

When you use AI conversation or speaking features, we may process:

• Text you type
• Voice input you provide
• Speech-to-text transcriptions
• AI conversation messages
• Corrections, feedback, and learning summaries
• Audio-related technical data needed to provide voice features

We process your voice input in real-time to generate text and provide AI feedback. We do not permanently store your raw audio recordings on our servers. Voice data is strictly used for the immediate purpose of providing conversation functionality. We use this information to operate the conversation experience, provide feedback, improve learning quality, and maintain safety and reliability.

1.5 Device and Technical Information

We may collect technical information such as:

• Device type and operating system
• App version
• Language settings
• Time zone
• Device identifiers or installation identifiers
• Crash logs
• Performance data
• IP address
• Authentication and security logs

1.6 Payment and Subscription Information

If you purchase a subscription through Apple App Store or Google Play, payment is processed by the relevant app store provider.

We do not receive or store your full payment card details. We may receive subscription status, product ID, transaction status, renewal information, or related purchase metadata necessary to manage premium access.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide AI speaking practice and learning features
• Personalize your learning experience
• Track progress, XP, streaks, and practice history
• Manage free and paid access
• Process subscription status
• Improve app performance and reliability
• Detect, prevent, and address fraud, abuse, or security issues
• Provide customer support
• Send service-related communications
• Comply with legal obligations
• Analyze and improve the Service

3. Legal Bases for Processing

Depending on your location, we may process your information based on:

• Your consent
• Performance of a contract with you
• Our legitimate interests, such as improving and securing the Service
• Compliance with legal obligations
• Protection of users, our Service, and public safety

4. AI and Third-Party Processing

Practicus may use third-party technology providers to provide AI conversation, speech recognition, voice processing, cloud hosting, authentication, analytics, subscription management, and app functionality.

These providers may process information only as needed to provide services to Practicus and must protect your information according to applicable privacy and security standards.

Examples of third-party services may include:

• Authentication providers
• Cloud database and hosting providers
• AI model providers (e.g., OpenAI)
• Speech-to-text or text-to-speech providers (e.g., ElevenLabs)
• App store payment processors
• Analytics and crash reporting tools
• Customer support tools

Data processed by our third-party AI providers via their API services is strictly confidential and is not used to train their public AI models. We do not sell your personal information.

5. Microphone Permission

Some features require microphone access.

We only access your microphone when you grant permission and use voice-based features. You can disable microphone access at any time through your device settings.

If microphone access is disabled, some speaking features may not work.

6. AI Service Providers

Practicus uses trusted third-party AI service providers, including OpenAI and ElevenLabs, to provide AI-powered learning features.

To generate AI conversations, voice replies, translations, and learning feedback, we may process your conversation text, voice input or transcription, translations, learning preferences, and related conversation context.

This data is used only to provide and improve the app’s AI-powered learning functionality. Practicus does not sell your personal data.

These third-party service providers process data according to their own privacy and security commitments.

7. How We Share Information

We may share information with:

• Service providers who help us operate the app
• App store providers for subscription verification
• Legal authorities if required by law
• Professional advisors where necessary
• Business successors in the event of a merger, acquisition, or asset transfer

We do not share your personal data with advertisers for sale.

8. Data Retention

We keep your information only as long as necessary for the purposes described in this Privacy Policy, including:

• Providing your account and learning history
• Maintaining subscription access
• Complying with legal obligations
• Preventing fraud or abuse
• Resolving disputes
• Improving and securing the Service

When your data is no longer needed, we delete, anonymize, or securely retain it only where legally required.

9. Account Deletion and Data Requests

You can delete your account directly within the app settings at any time, or by requesting data deletion via support@practicus.app. For security purposes, we may require email verification before processing account deletion requests.

When you delete your account, we will delete or anonymize personal data associated with your account, unless we are required or permitted to retain certain information for legal, security, fraud prevention, or operational reasons.

Deleting your account does not automatically cancel subscriptions purchased through Apple or Google. You must cancel subscriptions through your app store account settings.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Restrict or object to certain processing
• Withdraw consent
• Request a copy of your data
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at support@practicus.app.

11. International Data Transfers

Practicus may process and store information in countries other than your country of residence.

Where required, we use appropriate safeguards to protect personal data transferred internationally.

12. Children’s Privacy

Practicus is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn that a child under 13 has provided personal information without parental consent, we will take steps to delete it.

If you believe a child has provided us with personal information, please contact support@practicus.app

13. Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service is completely secure, and we cannot guarantee absolute security.

14. Push Notifications and Communications

If enabled, Practicus may send notifications related to learning reminders, streaks, progress, account activity, or app updates.

You can control push notification permissions through your device settings.

We may also send important service-related messages that are necessary for account, security, or subscription purposes.

15. Cookies and Website Tracking

If we operate a website, we may use cookies or similar technologies to provide website functionality, analytics, security, and performance improvements.

You may control cookies through your browser settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you through the app, website, or email where appropriate.

Your continued use of Practicus after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

17. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, please contact us at:

Practicus
Email: support@practicus.app
Website: https://practicus.app